HELP CENTER
Step-by-step guides for every workflow, with citations to the Kenyan tax and labour laws that apply.
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Payroll
Getting started with payroll
Set up your organization, add your first employee, run your first payroll and file your first return — in that order.
Payroll
PAYE explained
How Pay As You Earn is calculated on every payslip — the bands, the personal relief, and the four PAYE reliefs that reduce the bill.
Payroll
NSSF, SHIF, AHL and NITA — statutory contributions
The four mandatory contributions deducted on every payroll in Kenya, plus the current 2026 rates Vendly applies automatically.
Payroll
PAYE reliefs and exemptions
Pension, mortgage interest, private medical insurance, PWD exemption and the wholly PAYE-exempt flag — what they do and where to enter them.
Payroll
File your monthly P10 (PAYE return)
Generate the iTax-ready CSV from Vendly, upload to KRA, and pay the PAYE due. Due by the 9th of the month following the pay period.
Payroll
Bonuses, gratuity and lump-sum PAYE spread
How a one-off payment is taxed without pushing the employee into a higher PAYE band by accident.
Payroll
Overtime — 1.5× on regular days, 2× on rest days
Employment Act 2007 §27 mandates two different overtime multipliers. Vendly applies each one automatically from the AttendanceRecord flags.
Payroll
Non-cash benefits (Benefits in Kind)
Car, housing, school fees, telephone — what KRA charges PAYE on when the employer pays the cost directly.
Payroll
NSSF — Tier I, Tier II and the Feb 2026 ceiling raise
What the two NSSF tiers mean, how the rates have stepped up since Feb 2024, and what employers owe today.
Payroll
SHIF — what changed from NHIF
The Social Health Insurance Fund replaced NHIF on 1 October 2024. Here's the short version of what shifted for employers.
Payroll
Affordable Housing Levy
1.5% from the employee, 1.5% matched by the employer, no cap, filed via KRA.
Payroll
Salary components — earnings, deductions and the taxable flag
Reusable building blocks for every employee's pay structure. Set them up once and every run picks them up correctly.
Payroll
Statutory filing calendar — when to file what
Every Kenya payroll return, its authority, its deadline and the Vendly page that generates the file.
Invoicing
Getting started with invoicing
Add a client, list your products and services, and issue your first invoice — in that order.
Invoicing
VAT in Kenya — rates, registration, returns
The 16% standard rate, what's zero-rated, what's exempt, when you must register, and how the monthly VAT3 return ties to your invoices.
Invoicing
Quotation vs proforma vs invoice — when to use which
Five sales documents Vendly produces and the order they typically flow in.
Invoicing
Withholding tax — when the buyer holds tax back
Certain payments to suppliers are subject to WHT. The buyer withholds a slice of your invoice and remits it to KRA on your behalf.
Invoicing
Payment receipts and reconciliation
Record what the client paid, against which invoice, and let Vendly clear AR for you.
Invoicing
Credit notes — corrections, refunds and returns
Reverse all or part of an invoice you've already issued. Reduces output VAT and clears the buyer's balance.
Invoicing
eTIMS — Kenya's mandatory e-invoicing
KRA's Electronic Tax Invoice Management System. Every taxable supply must pass through it from 1 January 2024.
Inventory
Getting started with inventory
Catalogue, warehouses and an opening stock figure — the three things you need before invoicing or sales orders can subtract stock.
Inventory
Products vs services — what Vendly tracks differently
Products live in inventory and consume stock. Services don't. Picking the right one matters for VAT and reporting.
Inventory
Warehouses, bins and per-location stock
Where you keep things. Every stock movement is per warehouse — and optionally per bin within a warehouse.
Inventory
Goods Received Note (GRN) — recording supplier deliveries
The GRN is what moves stock from 'expected' to 'on hand'. It also drives Accounts Payable and the inventory journal.
Inventory
Stock takes — counting and adjusting on-hand
Physical counts reconcile what the system says to what's actually on the shelf. Run one when you go live, then quarterly or annually.
Inventory
Reorder rules and stock forecasting
Set a min level per product and Vendly tells you when to reorder. Let the forecast tell you HOW MUCH.
Accounting
Getting started with accounting
Set up your chart of accounts, opening balances and currency before the first invoice posts a journal entry.
Accounting
Chart of accounts — types, groups and codes
Five account types and how they ladder up into the balance sheet and P&L. Plus naming conventions that survive growth.
Accounting
Journal entries — automatic and manual
Every Vendly transaction posts a journal entry automatically. When (and how) you should ever raise a manual one.
Accounting
Reading your financial statements
Profit & Loss, Balance Sheet, Cash Flow — what each one tells you about the business and which questions it answers.
Accounting
Closing periods and year-end
Lock a month so no one back-dates a transaction into a closed period. Plus the year-end checklist.
Accounting
Bank and ledger reconciliation
Match every bank statement line to a transaction in Vendly. Catches missing entries and double-postings before they reach the trial balance.
Banking
Getting started with banking
Add your bank accounts (real and mobile-money), record their opening balances, and let Vendly do the matching.
Banking
M-Pesa — Paybill, Till and settlement
Treat M-Pesa as its own bank account. The Safaricom statement, the settlement to your bank, and how to match customer payments to invoices.
Banking
Bank transactions — imports, matching and categorisation
Every bank statement line is a transaction. Import them in bulk and match each one to a source document.
Banking
Bank reconciliation — closing the loop monthly
The point where Vendly's bank balance and the actual bank balance finally agree. Required before you can close a period.
CRM & sales
Getting started with CRM & sales
Capture leads, walk them through a pipeline, convert the winners into invoiced clients. The whole lifecycle in one product.
CRM & sales
Leads — capture, qualify, track
Every lead carries an owner, source, stage and next-action date. Discipline on those four fields keeps the pipeline honest.
CRM & sales
Sales pipelines and the board view
One pipeline per repeatable sales process. Up to 7 stages. The board view is where the team actually drives deals forward.
CRM & sales
Lead capture forms — public forms that land in CRM
Embed or share a form. Every submission becomes a Lead automatically, routed to the right pipeline stage and owner.
CRM & sales
CRM automations — emails, reminders, stage routing
When a lead moves, something else should usually move with it. Automate the repetitive bits so the team focuses on conversations.
Getting started
Welcome to Vendly
What Vendly is, what it replaces, and the one module you should set up first.
Getting started
Set up your organization profile
KRA PIN, address, currency and branding. Done once on day one, used on every document forever.
Getting started
Invite your team and pick roles
Multiple users, role-based access, module-level permissions. Get this right early so people see only what they need.
Getting started
What every widget on the dashboard tells you
A two-minute walkthrough of the home screen — KPIs, recent activity, setup checklist, quick reports.
Getting started
How the modules connect to each other
Sales feeds Accounting feeds Banking. Inventory talks to Purchasing. Payroll posts to the ledger. Here's the full diagram in words.